Error in loading supervision agent console (AJAX table error)

Mostafaie

I installed OML , it was working fine, I could see my agents situation on-line, but after some days I received this problem.
And now, no more access to

Agent`s supervision console.
Another issue happened simultaneously:
I can add no more Incoming Campaign and also unable to add agent to any campaign
[upl-image-preview url=https://forum.omnileads.net/assets/files/2020-04-21/1587480898-94148-screen-shot-1399-02-02-at-190331.png]

[upl-image-preview url=https://forum.omnileads.net/assets/files/2020-04-21/1587480910-964849-screen-shot-1399-01-31-at-185234.png]

Mostafaie

The problem affected the AgentsReport also. No agents logs

[upl-image-preview url=https://forum.omnileads.net/assets/files/2020-04-21/1587486637-219190-screen-shot-1399-02-02-at-205815.png]

argarza

I have exactly the same problem the version I am using is relase 1.5.6 AIO MASTER I am using Centos 7 64bits relase 7.8.2003, my installation was working well about 15 days.

Other errors that are happening is that when I want to add an agent to a campaign it puts this error

And when I try to add a new campaign it puts this other error

Did you solve your problem?

psychodoom

You can upgrade to 1.6.2 ? And try again.

FernandoMontiel

Hi.
Can you check on Asterisk DB, in order to see if you have the following key?

[root@oml ~]# asterisk -rx "database show" | grep //STATUS
/OML/AGENT//STATUS : READY:1591718047

If you see this key on AstDB (notice that it has 2 slashes between AGENT and STATUS, without the actual AgentID on it), please delete it as follows:

[root@oml ~]# asterisk -rx "database del OML AGENT//STATUS"
Database entry removed.

Let me know if that helps.

We are already working on that, to avoid those incorrect keys on AstDB.

Best regards.

argarza

Thanks problem solved