Introducing the Latest Version of OmniLeads: Elevating Contact Center Software Excellence!
At Freetech Solutions, we are thrilled to unveil our latest update, meticulously crafted to enhance efficiency and quality within Contact Centers. These new features address critical areas and bring substantial enhancements to user experience and campaign management. As we uphold our commitment to innovation, these improvements showcase our dedication to providing an industry-leading solution.
Bug Fixes and Optimizations
We have tackled a range of issues identified in previous versions. In this release, we are delighted to announce the resolution of the agent statistics report calculation error on the agent panel, ensuring accurate and reliable data presentation. Furthermore, we have addressed the problem related to retention event logging, ensuring all data is captured correctly.
Enhanced Reporting and Insights
In this version, we have conducted a thorough optimization of the call disposition report. Contact Centers heavily rely on precise data for informed decision-making, and this enhancement ensures that reports are even more insightful and detailed, offering valuable insights for strategic choices.
Improved User Experience
We understand the significance of usability and user experience in the success of any software. We have worked on rectifying the wait time issue for external URL interactions, as well as errors related to time pauses in agent reports. These fixes guarantee a seamless and hassle-free interaction with OmniLeads.
New and Expanded Features
In our ongoing quest to meet evolving user needs, we have introduced several new features. Now, within the user creation wizard, campaigns can be selected, streamlining the process and ensuring proper resource allocation. Furthermore, we have implemented an alert for reused databases, preventing unnecessary duplications and simplifying data management.
Optimized Call Transfer and Campaign Management
To enhance efficiency in day-to-day Contact Center operations, we have introduced agent status detection when the microphone is deactivated. This allows better real-time understanding of agent availability and team coordination. Additionally, we have enabled the capability to transfer contact information between campaigns that share a database, improving data consistency and continuity.
Streamlined Call and Form Management
In our continuous pursuit of optimization, we have disabled form selection for call dispositions already used in the Campaign Wizard. This measure ensures consistency in data collection and prevents potential errors. Moreover, we have introduced an alert when transferring a call if contact information isn't saved, preventing the loss of valuable data.
The new version of OMniLeads signifies a step forward in enhancing Contact Center efficiency and effectiveness. These new features and improvements reflect our ongoing commitment to delivering a leading industry solution that addresses evolving user needs. We appreciate your trust in OmniLeads and hope these enhancements strengthen your experience with our software.
For further details and to start benefiting from these new features, visit our website and upgrade to the latest version of OMniLeads today. We are excited for the future and dedicated to your success!
www.omnileads.net
