Fist Login Problem, Way to Troubleshoot

hamed

Hi,
I have just install OML 1.5.5
I have Made Agents Group and some agents for that.
After fist Agent Login Attempt I have got this error: "SIP Proxy not responding, contact your Administrator"

I am accessing from local network and I have a microphone and web access to that.
I want to know what other problems should cause this problem?
also that is the best way to troubleshoot or find the problem reason in such these situation.
Is there any log file or live console logs to find the reason of such these problems?

thanks

omnileads

Hi hamed
That is because the hostname of the OMnileads is not resolvable from the machine where you are loggin as agent. We specify this in this part of documentation https://documentacion-omnileads.readthedocs.io/en/stable/install_self_hosted.html#primer-acceso-a-omnileads

hamed

omnileads
You mean that I can not access OMl with IPADDRESS? I should access the web by host name?

I have no issue with version 1.3.X

thanks

felipem1210

Hamed you can do it but for the admin, the agents must enter with hostname unless you modify this variable in /etc/profile.d/omnileads_envars.sh: NGINX_HOSTNAME, there you can modify to IP addres of OML and after that reboot the omnileads service.

But is not recommendable because in upgrade this is going to change again to hostname because we have that as a standard (anyway you can modify the ansible to always have IP address for that variable)

Best regards

hamed

sorry to open the post again, I have the same problem on new version.
Now I have installed latest version 1.6.1 and do Initial setup via Documentation.
also in this step I add A record to my dns server and access OMl via Domain.
BUT
I still have "SIP Proxy not responding, contact your Administrator" problem when I login as an Agent.

** I have installed latest version
** Do initial setup
**Access by domain "oml.voipiran.io"
** I have tested login via 2 laptops (because to make sure it is not because of microphone or somethings related with browser)

[upl-image-preview url=https://forum.omnileads.net/assets/files/2020-05-26/1590481042-93078-oml-error.jpeg]

felipem1210

Hi Hamed
Open your browser inspector and in JS code type this with the webphone opened: JsSIP.debug.enable('JsSIP:*');
After that reload the web page and you can see more information about why you can't access the Web Socket Server. }
You can show me either to help you

hamed

@felipem1210 Thank you so much
here is the debug resaults:




56953be20df6.js:1836 WebSocket connection to 'wss://oml.voipiran/ws' failed: Error in connection establishment: net::ERR_CONNECTION_TIMED_OUT
connect @ 56953be20df6.js:1836
connect @ 56953be20df6.js:1717
(anonymous) @ 56953be20df6.js:1721
56953be20df6.js:1955 JsSIP:ERROR:WebSocketInterface WebSocket wss://oml.voipiran:443/ws error: [object Event] +21s
debug @ 56953be20df6.js:1955
_onError @ 56953be20df6.js:1837
error (async)
connect @ 56953be20df6.js:1836
connect @ 56953be20df6.js:1717
(anonymous) @ 56953be20df6.js:1721
setTimeout (async)
_reconnect @ 56953be20df6.js:1721
_onDisconnect @ 56953be20df6.js:1725
_onClose @ 56953be20df6.js:1837
56953be20df6.js:1943 JsSIP:WebSocketInterface WebSocket wss://oml.voipiran:443/ws closed +21s
56953be20df6.js:1943 JsSIP:WebSocketInterface WebSocket abrupt disconnection +3ms
56953be20df6.js:2204 User Agent: disconnected
56953be20df6.js:1943 JsSIP:Transport reconnection attempt: 5. next connection attempt in null seconds +21s
56953be20df6.js:1943 JsSIP:Transport connect() +874ms
56953be20df6.js:1943 JsSIP:WebSocketInterface connect() +882ms
56953be20df6.js:1943 JsSIP:WebSocketInterface disconnect() +1ms
56953be20df6.js:1943 JsSIP:WebSocketInterface connecting to WebSocket wss://oml.voipiran:443/ws +0ms
56953be20df6.js:1836 WebSocket connection to 'wss://oml.voipiran/ws' failed: Error in connection establishment: net::ERR_CONNECTION_TIMED_OUT
connect @ 56953be20df6.js:1836
connect @ 56953be20df6.js:1717
(anonymous) @ 56953be20df6.js:1721
56953be20df6.js:1955 JsSIP:ERROR:WebSocketInterface WebSocket wss://oml.voipiran:443/ws error: [object Event] +22s
debug @ 56953be20df6.js:1955
_onError @ 56953be20df6.js:1837
error (async)
connect @ 56953be20df6.js:1836
connect @ 56953be20df6.js:1717
(anonymous) @ 56953be20df6.js:1721
setTimeout (async)
_reconnect @ 56953be20df6.js:1721
_onDisconnect @ 56953be20df6.js:1725
_onClose @ 56953be20df6.js:1837
56953be20df6.js:1943 JsSIP:WebSocketInterface WebSocket wss://oml.voipiran:443/ws closed +21s
56953be20df6.js:1943 JsSIP:WebSocketInterface WebSocket abrupt disconnection +0ms
56953be20df6.js:2204 User Agent: disconnected
56953be20df6.js:1943 JsSIP:Transport reconnection attempt: 6. next connection attempt in null seconds +21s
56953be20df6.js:1943 JsSIP:Transport connect() +793ms
56953be20df6.js:1943 JsSIP:WebSocketInterface connect() +799ms
56953be20df6.js:1943 JsSIP:WebSocketInterface disconnect() +1ms
56953be20df6.js:1943 JsSIP:WebSocketInterface connecting to WebSocket wss://oml.voipiran:443/ws +1ms

````

Arshad

HamedKouhfallah
Dear brother have you been fixed this I also have the same problem please confirm.
Could you please check and update.
Thank you in advance.
56953be20df6.js:1836 WebSocket connection to 'wss://issabel.local/ws' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED
connect @ 56953be20df6.js:1836
56953be20df6.js:2204 User Agent: disconnected
56953be20df6.js:1836 WebSocket connection to 'wss://issabel.local/ws' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED
connect @ 56953be20df6.js:1836
56953be20df6.js:2204 User Agent: disconnected
56953be20df6.js:1836 WebSocket connection to 'wss://issabel.local/ws' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED
connect @ 56953be20df6.js:1836
56953be20df6.js:2204 User Agent: disconnected
DevTools failed to load SourceMap: Could not load content for https://192.168.0.101/static/bootstrap-4.0.0/css/bootstrap.min.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
56953be20df6.js:1836 WebSocket connection to 'wss://issabel.local/ws' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED
connect @ 56953be20df6.js:1836
56953be20df6.js:2204 User Agent: disconnected
56953be20df6.js:1836 WebSocket connection to 'wss://issabel.local/ws' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED
connect @ 56953be20df6.js:1836
connect @ 56953be20df6.js:1717
(anonymous) @ 56953be20df6.js:1721
56953be20df6.js:2204 User Agent: disconnected
56953be20df6.js:1836 WebSocket connection to 'wss://issabel.local/ws' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED
connect @ 56953be20df6.js:1836
connect @ 56953be20df6.js:1717
(anonymous) @ 56953be20df6.js:1721
56953be20df6.js:2204 User Agent: disconnected
56953be20df6.js:1836 WebSocket connection to 'wss://issabel.local/ws' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED
connect @ 56953be20df6.js:1836
connect @ 56953be20df6.js:1717
(anonymous) @ 56953be20df6.js:1721
56953be20df6.js:2204 User Agent: disconnected
56953be20df6.js:1836 WebSocket connection to 'wss://issabel.local/ws' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED
connect @ 56953be20df6.js:1836
connect @ 56953be20df6.js:1717
(anonymous) @ 56953be20df6.js:1721
56953be20df6.js:2204 User Agent: disconnected
56953be20df6.js:1836 WebSocket connection to 'wss://issabel.local/ws' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED
connect @ 56953be20df6.js:1836
connect @ 56953be20df6.js:1717
(anonymous) @ 56953be20df6.js:1721
56953be20df6.js:2204 User Agent: disconnected
56953be20df6.js:1836 WebSocket connection to 'wss://issabel.local/ws' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED
connect @ 56953be20df6.js:1836
connect @ 56953be20df6.js:1717
(anonymous) @ 56953be20df6.js:1721
56953be20df6.js:2204 User Agent: disconnected
56953be20df6.js:1836 WebSocket connection to 'wss://issabel.local/ws' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED
connect @ 56953be20df6.js:1836
connect @ 56953be20df6.js:1717
(anonymous) @ 56953be20df6.js:1721
User Agent: disconnected
WebSocket connection to 'wss://issabel.local/ws' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED
connect @
connect @
(anonymous) @
User Agent: disconnected
WebSocket connection to 'wss://issabel.local/ws' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED
connect @
connect @
(anonymous) @
User Agent: disconnected
WebSocket connection to 'wss://issabel.local/ws' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED
connect @
connect @
(anonymous) @
User Agent: disconnected
WebSocket connection to 'wss://issabel.local/ws' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED
connect @
connect @
(anonymous) @
User Agent: disconnected
WebSocket connection to 'wss://issabel.local/ws' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED
connect @
connect @
(anonymous) @
User Agent: disconnected
WebSocket connection to 'wss://issabel.local/ws' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED
connect @
connect @
(anonymous) @
User Agent: disconnected
WebSocket connection to 'wss://issabel.local/ws' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED
connect @
connect @
(anonymous) @
User Agent: disconnected