On-Way Audio in Calls

Mostafaie

Hi,
I made integration between OMniLeads Hosted server and Issabel successfully.
Calls cant be routed from Issabel to OML and vice versa (Inbound and Outbound route was created on OML already)
Caller from PSTN through PBX to Agent Browser can hear Agent voice.
When Agent hold the line, MOH can be heard by caller.
But no voice or MOH of caller can be heard by Agent.

Internal or External of Agent have the same situation.
Where is the problem?

Mostafaie

Sorry I made a mistake in last post, I corrected as follow:
Calls can be routed successfully from Issabel to OML and vice versa (Inbound and Outbound route was created on OML already)

felipem1210

Hi sorry I didn't understand your problem, can you be more clear?

Mostafaie

Hi,
Consider a PBX (Issabel) 192.168.200.10/24 and their extentions in that LAN and work perfectly.
Then another server (OMniLeads Hosted) 192.168.200.11/24 Connected to the same LAN.
PING between two servers are OK.
No Firewall on two servers.
We configured OML based on the Official Docs, Agents on OML are outside the LAN over internet and can connect to OML and register. (Some Operators to answer calls at home)
Trunk between Issabel and OML is OK base on Docs.
Call can go through Issabel then the Trunk and finally Agent rings.
Agent will answer the call, the Agent can not hear the voice of the caller, but the caller can hear the Agent voice.
I don`t know where is the problem. I checked everything an did steps carefully.
Do I have NAT problem between Agent webRTC Browser to OML or Trunk between OML and Issabel is the problem?

[upl-image-preview url=https://forum.omnileads.net/assets/files/2020-04-16/1587064821-590681-screen-shot-1399-01-28-at-235005.png]
[upl-image-preview url=https://forum.omnileads.net/assets/files/2020-04-16/1587064874-399677-screen-shot-1399-01-28-at-235102.png]

Mostafaie

I used Full DNAT in firewall on OML server.
Agents over internet can log in successfully.[upl-image-preview url=https://forum.omnileads.net/assets/files/2020-04-16/1587065050-401279-screen-shot-1399-01-28-at-235352.png]
Everything in my config is OK , Registration of Agent, OML and Issabel Trunk.
Agents Ring and Answer the call, They can make outbound calls , Transfer calls
But one side can not hear the voice of other side.

omnileads

It sounds like a the classic configruation option in the rtpengine when the agents login via internet.

In inventory file there are two parameters: external_hostname and external_port. If external_hostname is passed the installer asumes this OML is going to be cloud and set this file this way:
/etc/rtpengine-config.conf

[root@ip-172-20-1-42 ansible]# cat /etc/rtpengine-config.conf
OPTIONS="-i external/172.20.1.42!YOUR_PUBLIC_IP_HERE -n 127.0.0.1:22222 -m 20000 -M 30000 -L 7 --log-facility=local1"

You must check that the file is this way and you have your public IP inserted.

Mostafaie

Solved!👍
Thank you so much
You are right. My public ip was wrong.
The reason: When I was installing OML , the server was using another public address , saved that in rtpengine-config.conf
after OML installed I decided to publish that over internet and I used another public IP which rtp engine didn't notice that
Anyway
You helped me lot👍