CX Survey Addon is Available at official OMniLeads Marketplace. Request your free trial!
CX SURVEY
There is a gap between the actual quality of service and the quality estimated internally, the survey module for OMniLeads allows you to bridge it and ensure customer loyalty by improving the experience.
Within the ecosystem of extensions and addons that can boost OMniLeads, i-Survey allows you to submit a call (incoming or outgoing) to a telephone survey. Through a simple interface, the user will be able to design from very simple satisfaction surveys to the most complex survey campaigns with trees of nested questions. .
All the surveys can be analyzed through the report module, which allows you to break down in detail the feedback collected through the campaigns. Start with the customer – find out what they want and give it to them.
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