Hello,
I just followed the manual to create some agents, an one inbound campaing.
https://documentacion-omnileads.readthedocs.io/en/develop/initial_settings.html
I can login with the agent via omnileads web interface and I get the agent web phone.
My problem is that web a call arrives from my asterisk, it is routing the queue, but no agents ring, the only I can hear is the queue moh.
If I do an "queue show" in the asterisk console, I get,
omnileads*CLI> queue show
2_Campana_Entrante has 0 calls (max 30) in 'leastrecent' strategy (0s holdtime, 0s talktime), W:1, C:0, A:9, SL:0.0%, SL2:77.8% within 10s
Members:
4_ag_ente2 (PJSIP/1021) (ringinuse disabled) (dynamic) (Unavailable) has taken no calls yet
No Callers
Why my webrtc clients when they log in the queue, they gets an "Unavailable state"?
In this state, passed some minutes,
If I run another "queue show" I get,
omnileads*CLI> queue show
2_Campana_Entrante has 0 calls (max 30) in 'leastrecent' strategy (0s holdtime, 0s talktime), W:1, C:0, A:9, SL:0.0%, SL2:77.8% within 10s
No Members
No Callers
The agent now is not on the queue, but the webrtc interfaces show
"
Agent connected to asterisk
Registrado
"
Why my agents get logged out the queue?
If I make a login the an agent in omnileads using the webrtc interface, and once done I go to the asterisk console to saw the extension status, I get the following,
All of then are "Unavailable", but I have one already connected waiting for calls.
omnileads*CLI> pjsip show endpoints
Endpoint: <Endpoint/CID.....................................> <State.....> <Channels.>
I/OAuth: <AuthId/UserName...........................................................>
Aor: <Aor............................................> <MaxContact>
Contact: <Aor/ContactUri..........................> <Hash....> <Status> <RTT(ms)..>
Transport: <TransportId........> <Type> <cos> <tos> <BindAddress..................>
Identify: <Identify/Endpoint.........................................................>
Match: <criteria.........................>
Channel: <ChannelId......................................> <State.....> <Time.....>
Exten: <DialedExten...........> CLCID: <ConnectedLineCID.......>
Endpoint: 1019/1019 Unavailable 0 of 1
Aor: 1019 2
Transport: agent-transport udp 0 0 0.0.0.0:5160
Endpoint: 1020/1020 Unavailable 0 of 1
Aor: 1020 2
Transport: agent-transport udp 0 0 0.0.0.0:5160
Endpoint: 1021/1021 Unavailable 0 of 1
Aor: 1021 2
Transport: agent-transport udp 0 0 0.0.0.0:5160
Endpoint: 1022/1022 Unavailable 0 of 1
Aor: 1022 2
Transport: agent-transport udp 0 0 0.0.0.0:5160
Why this is happening?
Why my agents are Unavailable once the log into omnileds?
Thanks in advance,
Ismael.
