OMniLeads is ideal for companies that demands typical Contact Center features, that PBX systems does not fulfill by its own nature. For that reason OMniLeads emerges as an alternative for complement these PBX system, from an independent instance (bare-metal host, virtual machine or cloud provider) integrated to the PBX, allowingsecure, liable and transparent communications.
We propose to expand the traditional paradigm of the adquisition of a reports/supervision sofware stack to install on the PBX, to in stead of deploy a complete and independen Contact Center application (use its own Asterisk) that allows at the same time a simple integration with the PBX software.This way we could derive an IVR option of the PBX to an OMniLead inbound campaign or realize a transfer from and IVR extension to OMniLeads or viceversa
The more remarkable advantages are:
Avoid the economic costs that involves software licenses of the typical complementing tools of the market used for add to the PBX some queues reporting and supervision features.
Avoid the cost in terms of performance of the PBX, sacrificed in order to run complex reporting and monitoring tools that implies execute a «call center modules» over the PBX system.
On operations where exists a huge reports extraction or is needed to scalein terms of agents, is quite simple deploy OMniLeads out of the box; on a VM, VPS or server without loose the PBX integration.
The integrator have the option to execute the application over the proper PBX system or in an independent instance.