OMniLeads is a LGPLv3 licenced software made for Contact Centers. Based on WebRTC, it allows to implement and manage a Contact Center, administering inbound and outbound operations, with access to metrics, reports and indicators, real-time supervision of agents and advanced QA functionalities of contacts and campaigns.
You just need to execute a simple OMniLeads installation, and in a few configuration steps, you will have a functional OMniLeads instance with Contact Center operations of inbound and outbound campaigns. Our software can be adapted to a company or organization that needs to maintain its own Contact Center with integration to its PBX, and it also can work as a "core" of communications to a company that provides Customer Contact (Business Process Outsourcing - BPO) services.
OMniLeads is 100% web for the different user profiles: Agents, supervisors, administrators, customers, that can access the software from every modern browser with WebRTC support. It doesn’t require the use of desktop applications like softphones. This simplifies to zero the configuration to do in the workstations of agents, that will only have to go to a web URL to be online, managing communications with customers. OMniLeads is a great option to implement CCaaS (Contact Center as a Service).
